Warranty Statement:

At Caloundra Fishing World/ The Tackle Team, we have all used, tested and sold the products that we sell on www.thetackleteam.com.au  Occasionally a product may have a warranty problem from the manufacturer’s point of view but we will do everything possible subject to all warranty conditions below to keep our customers happy. We advise all our customers to contact us at www.thetackleteam.com.au in the first instance because the problem may be easily sorted out over the phone or via Email. All products are checked prior to packaging to ensure they are in a workable and usable condition.

Service requirements and care instructions for each product are normally included with the respective product in the form of a booklet or leaflet inside the packaging or written on the package. These instructions are a good guide as to the correct usage, the level of service and care you should give the product without breaching warranty conditions and ensuring that you get a long period of use from the product. We recommend you follow these instructions and if you have any problems or concerns then please contact us immediately at www.thetackleteam.com.au (see Contact us)

Warranty Information & Conditions

The Tackle Team/Caloundra Fishing World will repair or replace any defective product covered under expressed, brand name or manufacturer’s warranty. This warranty does not cover defects caused by improper handling, usage, neglect, accident, any alteration’s, attempt’s to repair the equipment outside of a licensed dealership or not applying the minimum maintenance so advised under the warranty specifications. Further it does not cover normal wear and tear, sand or saltwater intrusion or excessive wear caused by neglect of cleaning and lubrication of the equipment. All other warranty disclaimers made by the manufacturers are included as part of this list.

If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate. If the fault does not fit the above criteria and is not covered under the specification warranty or an extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair at your expense.

Claim Procedure

All warranty claims and repairs should be sent insured freight prepaid with an explanation regarding the problem associated with the equipment along with a copy of proof of purchase and an address that the replacement should be forwarded to. PLEASE BE AWARE. A tax nvoice will be sent with all rod andd reel purchases or product with a warranty so that you can take the product with proof of purchase to your nearest tackle store and have the warranty repair sent from there. To return it to The Tackle Teamthe address is:

The Tackle Team    
P.O. Box 766     
Caloundra QLD 4551    
Australia     

A replacement will not be forwarded until the faulty item has been inspected by us at www.thetackleteam.com.au /Caloundra Fishing World and deemed to be due to manufacturing or faulty materials as laid out in the manufacturer’s individual product warranties and all of the above conditions. We will contact you immediately via Email or phone upon the products arrival and inform you of our decision within 24 hours of receiving the product.

Any item deemed to be faulty equipment that is a clear warranty case will be replaced (subject to availability) and sent back to you within a 24 hour period so that you may begin to enjoy your new fishing equipment.

It is the responsibility of the Purchaser to pay all postage costs associated with any stock returns for whatever reason. The amount allocated to postage will not be refunded if a refund is warranted.

The Tackle Team, its Director/s, Managers & its Employees make no warranty either implied or written as to the guarantee of product availability. At times stock on certain items may not be available through supplier problems. This is beyond our control. We will always contact you and offer a replacement or a refund if we do not no when the stock will arrive. Normally we can offer a date of arrival and forward it on to you. We promise that you will always be kept informed throughout the process.